Privacy Policy

Genuine Replacement Parts Privacy Policy 

 

Last Updated: July 24, 2025 

 

1. Introduction 

 

PLEASE READ THIS PRIVACY POLICY ("POLICY") CAREFULLY TO UNDERSTAND HOW WE COLLECT, USE, DISCLOSE AND TREAT YOUR PERSONAL INFORMATION IN CONNECTION WITH OUR SERVICES (AS DEFINED BELOW), AS WELL AS YOUR CHOICES AND RIGHTS. BY ACCESSING OUR WEBSITES (AS DEFINED BELOW) OR USING OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND, AND ACKNOWLEDGE THE TERMS AND CONDITIONS OF THIS POLICY AND OUR COOKIE POLICY INCLUDING BUT NOT LIMITED TO THE USE OF COOKIES, PIXELS AND OTHER AUTOMATIC ONLINE TRACKING TECHNOLOGIES DESCRIBED WITHIN IT. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU SHOULD NOT ACCESS OR USE THE WEBSITES, MOBILE APPS, OR SERVICES, OR OTHERWISE SHARE YOUR PERSONAL INFORMATION WITH US.  

 

PT Intermediate Holdings IV, LLC and its affiliates and subsidiaries (including the PT Intermediate Holdings IV, LLC subsidiaries in the USA and in Canada) (collectively, “Genuine Replacement Parts, LLC,” "Eldis Group Partnership," "Encompass Supply Chain Solutions, LLC" or also referred to herein as the "Company" or "we") Company are committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business. When we say personal information, we are referencing information that can identify you or could reasonably lead to identifying you, including information defined as personal information, personal data or similar terms under applicable data privacy laws.  We respect your privacy and are committed to protecting it through our compliance with this Policy. We also believe in transparency, and are committed to informing you about how we treat the information we collect and process. 

 

This Policy applies to personal information we collect in connection with our “Services,” where this Policy appears or is referenced, which include: 

 

• Websites operated by Company and its related entities (collectively, the "Websites”); 

• Our mobile applications, including, that you download from application stores (like Google Play® and the Apple App Store®) which provide dedicated non-browser-based interaction between you and our Websites ("Apps"); 

• Emails, text messages, and other electronic messages between you and Company ("Messaging");  

• Your interactions with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy; and 

• From third parties, including our business partners and affiliate companies. 

 

This Policy also applies to personal information we collect from our business partners, vendors, and other businesses with whom we or our subsidiaries or affiliates engage in the regular course of business. This Policy does not apply to personal information we collect from our employees. 

 

Depending on where you live, you may have additional rights related to your personal information. Please see Sections 11 (California), Section 12 (Nevada), and Section 13 (Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia) for more information.  

 

2. Children Under the Age of 18 

 

Our Services are not intended for children under the age of 18 and children under the age of 18 are not permitted to use our Services. If you are a parent or legal guardian and think your child has given us information, you can contact us at support@genuinereplacementparts.com. We will remove any information about a child under the age of 18 if we become aware of it.  

 

3. Information We Collect About You and How We Collect It 

 

We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you through automated collection technologies or third parties including our business partners and affiliate companies. 

 

Information You Choose to Share with Us 

 

We collect the following types of information that you choose to share with us: 

 

• Contact information, such as your name, home, work, and/or shipping addresses, work or personal e-mail address, telephone number, account username and password, employer name, and job title. 

• Financial information, including credit or debit card numbers for payment processing, and Federal Tax ID if you claim that you are tax exempt.  

• Records and copies of your correspondence if you contact us. 

• Your responses to surveys that we might ask you to complete for research purposes. 

• Details of transactions you carry out through our Services and of the fulfillment of your orders including billing addresses. 

 

The personal information we collect from you is required to enter into a contract with Company, for Company to perform under the contract, and to provide you with our products and services. If you refuse to provide such personal information or withdraw your consent to our processing of personal information, then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it. 

 

Information We Collect Through Automatic Data Collection Technologies 

 

We automatically collect the following information in connection with your use of the Services: 

• General location information, using your zip code or postcode and IP address. 

• Device, internet, and network activity information such as the browser, device, and operating system you are using, signal strength, device identifiers, MAC address, and your IP address.  

• Website information of the site you came from and the site you visit when you leave us.  

• App usage information, including how often you use the App and where you downloaded it.  

• Your interactions from embedded technologies (including web beacons, tags, and pixels) in the Websites, App, emails, and other communications to help us understand how you interact with our Services. 

• Inferences we draw about you, based on your personal information, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.  

 

As you navigate through and interact with our Services, we may use automatic data collection technologies including different types of cookies, web beacons tags pixels, clear gifs and similar technologies that include the Meta Pixel and Google's advertising platforms (collectively "Automatic Data Collection Technologies") to collect certain information about your equipment, browsing actions, and patterns. Details about the Automated Data Collection Technologies and the specific cookies and technologies that we use can be found in our Cookie Policy. 

 

You can choose to not allow all of our Automatic Data Collection Technologies except for strictly necessary cookies through our consent banner available at link.  You can also opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance website available at https://digitaladvertisingalliance.org/.  For more information about how Google collects, uses and shares your information, please visit Google’s Privacy Policy. For more information about how Google uses cookies in advertising, please visit Google’s Advertising page. To prevent Google Analytics from using your data, you can install Google’s opt-out browser add-on.  To opt out of ads on Google that are targeted to your interests, use your Google Ads settings. 

 

Information We Collect Through Third Parties 

 

The personal information we collect from third parties includes contact information, such as name, physical and email address received from our business partners and affiliate companies.  We use this information to market and promote our services and products. 

 

4.  Special Categories of Information 

 

We collect Sensitive Personal Information or Sensitive Data (as these terms are defined by applicable data privacy laws) as it relates to financial information from our customers to provide our products and Services and employment and verification information from our employees. 

 

We collect account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account from customers to provide our product and Services.  We also collect Social Security number, driver's license number, state identification number, passport number and biometric information from our employees.    

 

5. Automated Decisions Making 

 

We do not use your personal information with any automated decision-making processes except for limited fraud detection and avoidance. 

 

6. How We Use Your Information 

 

We use your personal information for various purposes described below, including to: 

 

• provide our Services to you; 

• process orders or other transactions; 

• provide you with information you request from us or respond to your inquiries; 

• to market and promote our services and products; 

• enforce our rights arising from contracts; 

• notify you about changes; and 

• provide you with notices about your account 

 

We use information that we collect about you or that you provide to us, including any personal information: 

 

• to present our Services and their contents and functionality to you; 

• to provide our operations and services to you; 

• to communicate with you and provide you with information, products, or services that you request from us; 

• when necessary to fulfill transaction requests, via phone; 

• to respond back to you via SMS messaging, if you send us a question via SMS messaging; 

• to follow up on your satisfaction with purchases made on the Services; 

• to improve our services and develop new services; 

• to assist original equipment manufacturers in fulfilling your order and addressing maintenance and support issues; 

• to fulfill any other purpose for which you provide it; 

• to provide you with notices about your account; 

• to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; 

• to manage our relationship with you and your use of the Services; 

• to notify you about changes to our Services or any products or services we offer or provide though them; 

• to allow you to participate in interactive features on our Services; 

• to register you for our email list and send you periodic messages; 

• to engage with you on social media; 

• to enable you to share comments, questions, and answers; 

• to market and promote our products and services; 

• to improve our marketing efforts, including by providing more tailored advertising; 

• to ensure the privacy and security of our Services; 

• to maintain our databases and back-ups, including records of our communications with you; 

• to recognize your device and remember your preferences and interactions; 

• to determine and track user interests, trends, needs, and preferences; 

• for general operational support, including procurement, financial and fiscal management, risk and compliance management, and reporting; 

• to facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transactions; 

• to obtain and maintain insurance coverage and professional advise; 

• to comply with federal, state or local laws; 

• to comply with a civil, governmental, or regulatory inquiry, order, subpoena, summons, or process; 

• to cooperate with law enforcement agencies; 

• to exercise or defend legal rights or claims; 

• to create, use, retain, or disclose de-identified or aggregated information; 

• in any other way we may describe when you provide the information; and 

• for any other purpose with your consent. 

 

We also use cookies, plugins, and other tracking technologies to monitor activity on our site, including when you add items to your shopping cart. This allows us to detect when a cart has been abandoned and, if you have opted in, to send you cart reminder messages via email or SMS. You may opt out of these reminders at any time using the instructions provided in the communication or by managing your communication preferences in your account settings. 

 

We may also use your personal information to contact you about our own and third-parties' goods and services that may be of interest to you. If you wish to opt-out of this use, please check the relevant box located on the form on which we collect your personal information. If you wish to change your choice, you may do so at any time by logging into the Services and adjusting our user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to support@genuinereplacementparts.com  for such information sent by a Company subsidiary. For more information, see Choices About How We Use and Disclose Your Information. 

 

7. Disclosure of Your Information 

 

We disclose your personal information to third parties, including: 

 

• our subsidiaries and our affiliates; 

• our contractors, third-party service providers and advisors that we use to support our business; 

• to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form; 

• to comply with our legal obligations; 

• to enforce our rights; and 

• with your consent. 

 

 

We disclose your personal information for purposes outlined in this Policy. However, this does not apply to to anonymized or aggregated information that does not identify or cannot be linked to any individual. We may disclose this type of information without restriction. 

 

We may disclose any personal information listed in Section 3 that we collect or that you provide, as follows: 

 

• to our subsidiaries and affiliates, and their respective officers, directors, employees, and agents; 

• to contractors, service providers, professional advisers, and other third parties we use to support our business. Specifically, these entities provide customer service, IT and infrastructure support, payment processing, marketing, and shipping services, as well as accounting and legal services. Our payment processor's privacy policies may be found at [insert link]; 

• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company'sassets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about one or more of our Services’ users is among the assets transferred; 

• to fulfill the purpose for which you provide it. For example, if you give us an email address to contact us about a question, we will use your email address to respond back to you; 

• to trusted third parties to help us operate, analyze, and improve our business. For example, we may share shipping-related data with logistics analytics providers to monitor carrier performance and shipping costs. This may include shipping addresses, tracking numbers, delivery data, and carrier invoice information, obtained either directly or indirectly through our shipping partners (e.g., UPS, FedEx). This data is used strictly for internal business purposes, such as evaluating carrier performance, reducing shipping costs, and improving delivery outcomes; 

• to original equipment manufacturers to fulfill your order and address maintenance and support issues; 

• for any other purpose disclosed by us when you provide the information; and 

• with your consent. 

 

We may also disclose your personal information: 

 

• in response to subpoenas, warrants, court orders or other legal process, including to respond to any government or regulatory request, or to comply with relevant laws. We may also share information in order to establish or exercise our legal rights or claims; to defend against a legal claim; and to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our contracts or terms; 

• to enforce or apply the Terms and Conditions on our Services and other agreements, including for billing and collection purposes; and 

• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our affiliates, subsidiaries, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

 

We may also disclose your personal information to original equipment manufacturers so they may contact you about their own goods and services that may be of interest to you. If you wish to change your choice, you may do so at any time by logging into the Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to support@genuinereplacementparts.com. For more information, see Choices About How We Use and Disclose Your Information. 

 

 We will not share your opt-in information to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign, unless required by law. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages 

 

 

8. Choices About How We Use and Disclose Your Information 

 

We offer you certain choices about how we use your personal information. 

We strive to provide you with choices regarding the personal information you provide to us. Where possible, we have created mechanisms or processes to provide you with control over your personal information: 

 

• Opt- out of Promotional Offers from Company. We may use your contact information to promote our own or third parties' products and services. If you wish to opt-out of such use, you can check the relevant box located on the form on which we collect your personal information or otherwise seek such consent. If you wish to change your choice, you may do so at any time by logging into the Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to support@genuinereplacementparts.com. If we have sent you a promotional email, you may click the unsubscribe link at the bottom of the email to be omitted from future email distributions. If you receive promotion text messages from us, you may opt out by replying "STOP". For more information on your options related to text messages, please see Section 18 of this Policy. Please note, even if you opt out of receiving promotional messaging or offers from Company, we will still send you transactional messages, which includes responses to your queries.  

• Opt-out of Targeted Advertising. We may use personal information that we collect or you provide to deliver advertisements according to our and our advertisers' target-audience preferences. If you wish to opt-out of such use, you can visit the "Do Not Sell or Share My Personal Information" link on our homepage, or click here to opt out of this practice. You may also log into the Services and adjust your user preferences in your account profile by checking the relevant boxes, contact or send us an email stating your request to support@genuinereplacementparts.com  

• Opt-out of Disclosure of Your Information for OEM Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data. You can also always opt-out by logging into the Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email with your request to support@genuinereplacementparts.com  

 

9. Do Not Track Signals 

 

We may use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers. 

 

We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they "do not track" your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such signal is broadcast or received. 

 

10. Data Security 

 

Information transmitted over the Internet is not completely secure, but we do our best to protect your personal information. You can help protect your personal information and other information by keeping your password to our Services confidential. 

 

Although we  take the security of your personal information seriously and have implemented measures designed to secure your personal information, no security system is perfect and no data transmission is 100% secure. Although we strive to protect your personal information, we cannot guarantee the security of your personal information transmitted to or from our  Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the  Services. We cannot guarantee that your personal information will remain secure in all circumstances. 

 

You are also responsible for the security of your personal information. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential.  

 

11. California Residents 

 

Notice at Collection. For purposes of the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), in collecting the information described above, we collect the categories of personal information listed below. 

 

 

Data Practices During Last 12 Months 

 

Personal Information Collected: As described in this Policy, we have collected the categories of personal information listed below during the preceding 12 months: 

 

• Identifiers 

• Categories of personal information described in the California Customer Records statute 

• Characteristics of protected classifications 

• Commercial information 

• Biometric information 

• Internet or other electronic network activity information 

• Audio, electric, visual, thermal, olfactory, or similar information 

• Professional or employment-related information 

• Inferences drawn from other personal information to create consumer profiles 

• Geolocation data 

• Sensitive Personal Information 

 

Categories of Sources: We have collected the personal information identified in this Policy from you directly when you provide it to us, automatically as you navigate through the  Services, which may include, but not be limited to, usage details, IP addresses, and information collected through cookies and other tracking technologies, and from our business partners and affiliated companies, as applicable. 

 

Business and Commercial Purposes for Collecting: We have collected the categories of personal information listed above for the following purposes: 

 

• Operate the  Services; 

• Provide our Services to you; 

• Honor our terms of use and contracts; 

• Ensure the privacy and security of our Services; 

• Maintain our databases and back-ups; 

• Manage our relationships with you; 

• Communicate with you; 

• To market and promote our products and Services; 

• Keep records of our communications with you; 

• Analyze use of the Services; 

• Serve you the content and functionality you request; 

• Develop new services; 

• Enhance your experience; 

• Track visits to the Websites; 

• Provide you with a more personal and interactive experience on the  Services; and 

• Usage analytics purposes. 

 

Personal Information Sold or Shared: Under California law, "selling" means the transfer or disclosure of personal information to a third party in exchange for monetary or other valuable consideration. Further, "sharing" means disclosing a consumer's personal information to third parties for cross-context behavioral advertising or targeted advertising. "Cross-context behavioral advertising" refers to the targeting of advertising to a consumer based on the consumer's personal information obtained from the consumer’s activity across websites and applications, other than those with which the consumer intentionally interacts.  

 

In the preceding twelve months, we have "sold" or "shared" the following categories of personal information with our third-party advertising partners to generate advertisements tailored to our customers' interests: 

 

• Device data and how website users interact with our website, including IP address, browser type, and unique device identifier 

• Email addresses and phone numbers  

 

Personal Information Disclosed for a Business Purpose. We have disclosed for a business purpose the categories of personal information listed below during the preceding 12 months: 

 

• Identifiers 

• Categories of personal information described in the California Customer Records statute 

• Characteristics of protected classifications 

• Commercial information 

• Biometric information 

• Internet or other electronic network activity information 

• Audio, electric, visual, thermal, olfactory, or similar information 

• Professional or employment-related information 

• Inferences drawn from other personal information to create consumer profiles 

• Geolocation data 

• Sensitive Personal Information 

 

We have disclosed each category of personal information to the following categories of third parties: (1) corporate parents, subsidiaries, and affiliates; (2) advisors (accountants, attorneys); (3) service providers (data analytics, data storage, mailing, marketing, website and platform administration, technical support); and (4) operating systems and platforms. 

 

Children 

 

Company does not collect or maintain personal information on any minors under the age of 16. We do not knowingly sell or share Personal Information of minors under 16 years old, however, in the event we were to knowingly “sell” or “share” (as those terms are defined under the CCPA and the CPRA, respectively) the personal information of minors under 16 years old who are California residents, we either obtain prior affirmative authorization from such minor to the opt-in to the sale of the minor's personal information or obtain affirmative authorization from the minor's parent or guardian. A minor, or parent/guardian, who has opted in to the sale of the minor's personal information has the right to opt-out at any time. To exercise your right to opt-out see the Right to Opt-Out section below. See also the Verified Requests to Know and Right to Delete with regard to personal information of any minors under the age of 16. 

 

Financial Incentive 

 

From time to time, we may offer financial incentives in connection with the collection or use of personal information. For example, we offer a customer loyalty incentive program with various financial incentives such as price discounts, coupons, and other perks for participants who have signed up. Through these offerings, consumers provide us with personal information, such as identifiers (e.g., name, address, online identifiers, birthdates, phone numbers, email addresses) upon signing up. There is no obligation to opt-in and consumers may opt out at any time.The material terms of the financial incentive will generally be presented to you at the time you sign up. You may withdraw from any of the financial incentives by contacting us at support@genuinereplacementparts.com.  

 

We offer these programs, among other things, to enhance our relationship with you so you can enjoy more of our products and services at a lower price. We invest heavily in our marketing and brands, in part, so we can provide programs to our customers. Consumer data is valuable to our business only when it is combined with a sufficient number of other consumer data and after it is enhanced by our efforts. The value to our business of any individual consumer’s personal information is dependent on a number of factors, including, for example, whether and to what extent you take advantage of any offerings, whether and to what extent you opt out of any offerings, and whether we are able to enhance the data through our own efforts. Our ability to create any value from the programs is heavily based on our ability to leverage said intellectual properties. Although we do not calculate the value of consumer data in our accounting statements, we have calculated the value of the incentive by using the expense related to the offer. The value of your personal information is reasonably related to the value of the offer presented to you.  

 

Right to Opt Out/Do Not Sell My Personal Information 

 

For purposes of the CCPA and CPRA, we sell and share personal information with our third-party advertising partners.  

 

Under the CCPA and CPRA, you have the right to direct us to stop selling and sharing your personal information to third parties and to refrain from doing so in the future. To the extent we sell or share your personal information, as those terms are defined in the CCPA and CPRA, respectively, you have the right to opt out of the sale or sharing of your personal information at any time. If you wish to opt-out of such use, you can visit the "Do Not Sell or Share My Personal Information" link on our homepage, or click here to opt out of this practice. You may also log into the Services and adjust your user preferences in your account profile by checking the relevant boxes or send us an email stating your request to support@genuinereplacementparts.com.  

 

Requests to Know and Requests to Delete 

 

The CCPA and CPRA give consumers the right to request that we (1) disclose what personal information we collect, use, disclose, sell, and share and (2) delete certain personal information that we have collected or maintain. You may submit these requests to us as described below, and we honor these rights where they apply. 

 

If a request is submitted in a manner that is not one of the designated methods for submission, or if the request is deficient in some manner unrelated to our verification process, we will either (1) treat the request as if it had been submitted in accordance with the designated manner, or (2) provide you with specific directions on how to submit the request or remedy any deficiencies with the request, as applicable. 

 

Request to Know. As a California resident, you have the right to request: (1) the specific pieces of personal information we have collected about you; (2) the categories of personal information we have collected about you; (3) the categories of sources from which the personal information is collected; (4) the categories of personal information about you that we have sold or shared and the categories of third parties to whom the personal information was sold or shared; (5) the categories of personal information about you that we disclosed for a business purpose and the categories of third parties to whom the personal information was disclosed for a business purpose; (6) the business or commercial purpose for collecting, disclosing, or selling personal information; and (7) the categories of third parties with whom we sell or share personal information. Our response will cover the 12-month period preceding our receipt of a verifiable request, except as otherwise required by applicable law. 

 

Request to Delete. As a California resident, you have a right to request the erasure/deletion of certain personal information collected or maintained by us. As described herein, we will delete your personal information from our records and direct any service providers (as defined under applicable law) to delete your personal information from their records. However, we are not required to honor a deletion request if an exemption applies under the law. 

 

Request to Correct. 

 

As a California resident, you have a right to request the correction of certain inaccurate personal information collected or maintained by us. Upon receipt of a verifiable request to correct inaccurate personal information, we will use commercially reasonable efforts to correct the inaccurate personal information as directed by you, pursuant to applicable law. 

 

Right to Limit Use and Disclosure Sensitive Personal Information. 

 

Although we do not use or dislosure your Sensitive Personal Information beyond what is necessary to perform services or provide reasonably expected goods nor do we sell or share your Sensitive Personal Information, as a California resident, you have a right to request that use and disclosure of Sensitive Personal Information be limited to that use which is necessary to perform the services or provide the goods reasonably expected by a similarly situated consumer and as authorized in accordance with applicable law. You further have the right to opt-out of the selling or sharing of your Sensitive Personal Information.  

 

Submitting a Request 

 

Submission Instructions. You may submit a request to know or to delete via your Account Page or a toll-free telephone call to 877-968-4335 or by email to support@genuinereplacementparts.com. Regarding requests to delete, we may present you with the choice to delete select portions of your personal information, but a global option to delete all personal information will be offered and more prominently presented. 

 

Verification Process. We are required by law to verify the identities of those who submit requests to know or to delete. To determine whether the individual making the request is the consumer about whom we have collected information, we will verify your identity by matching the identifying information provided by you in the request to the personal information that we already maintain about you. As a part of this process, you will be required to provide your name, account number, address, and telephone number. We will inform you if we cannot verify your identity. 

 

If we cannot verify the identity of the person making a request for categories of personal information, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our Policy. 

 

If we cannot verify the identity of the person making the request for specific pieces of personal information, we are prohibited from disclosing any specific pieces of personal information to the requestor. However, if denied in whole or in part for this reason, we will evaluate the request as if it is seeking the disclosure of categories of personal information about the consumer. 

 

If we cannot verify the identity of the person making a request to delete, we may deny the request. 

 

If there is no reasonable method by which we can verify the identity of the requestor to the degree of certainty required, we will state this in our response and explain why we have no reasonable method by which we can verify the identity of the requestor. 

 

Authorized Agents. Authorized agents may submit requests via the methods identified in this Policy. If you use an authorized agent to submit a request to know or a request to delete, we may require you to: (1) provide the authorized agent with signed permission to do so; (2) verify your identity directly with us; and (3) directly confirm with us that you provided the authorized agent permission to submit the request. However, we will not require these actions if you have provided the authorized agent with power of attorney pursuant to the California Probate Code. 

 

Excessive Requests. If requests from a consumer are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (1) charge a reasonable fee, or (2) refuse to act on the request and notify the consumer of the reason for refusing the request. If we charge a fee, the amount will be based upon the administrative costs of providing the information or communication or taking the action requested. 

 

Time Period to Comply with Requests. Company will disclose and deliver the required information as requested by you pursuant to this Section free of charge, correct inaccurate personal information, or delete your personal information, based on your request, within 45 days of receiving a verifiable request, but will confirm receipt of your request within 10 business days of receipt of same. We will promptly take steps to determine whether the request is a verifiable consumer request, as set forth herein, but this shall not extend our duty to disclose and deliver the information, to correct inaccurate personal information, or to delete personal information within 45 days of receipt of the request. However, the time period to provide the required information, to correct inaccurate personal information, or to delete personal information may be extended once by an additional 45 days when reasonably necessary, provided we provide you with notice of the extension within the first 45-day period. 

 

Non-Discrimination 

 

We do not discriminate against consumers for exercising their rights under the CCPA or CPRA. 

 

California Shine the Light 

 

Under California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us once a calendar year information about the information we shared, if any, with other businesses for direct marketing purposes. To make a request, please send us an email at support@genuinereplacementparts.com with the subject line "California Shine the Light Request."  

 

12. Nevada Residents 

 

You may submit a verified request to us at support@genuinereplacementparts.com to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. Please provide your name and contact information in your request, and we will respond to your request in accordance with Nevada law.  

 

13. Residents of Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia  

 

If you are a resident of  Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have certain privacy rights under the applicable privacy laws in your state (“State Privacy Laws”). This section describes those rights and how you can exercise them with Company. 

 

Rights Requests 

 

Rights to Know, Delete, Correct, Consent to the Processing of Sensitive Personal Information, and Opt Out 

 

Right to Know: You can request what personal information we have collected, used, disclosed, and sold. 

 

Right to Delete: You may request to delete the personal information we have collected about you. 

 

Right to Correct: You can request to correct inaccuracies in your personal information, taking into account the information's processing purpose. 

 

Right to Consent to the Processing of Your Sensitive Personal Information: You have a right to consent to the processing of your sensitive personal information, which includes: 

• Social Security number, driver's license number, state identification number, passport number 

• Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account 

• Precise geolocation information 

• Racial or ethnic origin 

• Religious beliefs 

• Union membership 

• Genetic or biometric data  

• Physical or mental health information 

• Sex life or sexual orientation information, including status as transgender or nonbinary 

• Citizenship or immigration status 

• Personal information from a known child 

• Status as a victim of a crime 

 

Right to Opt-Out: You can opt-out of the processing of your personal information for the following purposes: 

 

• Targeted advertising 

• Sale of your personal information 

• Profiling in furtherance of decisions that produce legal or similarly significant effects. This includes automated processing performed on personal information to evaluate, analyze or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location or movements.  

 

Please note that we have sold the following categories of personal information for targeted advertising to our third party advertising partners to generate advertisements tailored to your interests: 

 

• Device data and how website users interact with our website, including IP address, browser type, and unique device identifier 

• Email addresses and phone numbers  

 

To submit a request to exercise any of your rights provided in this section, please contact us using the information provided in the Contact Information section of this Policy. To opt out of cookie-based targeted advertising, please opt out of the selling/sharing of your information for targeted advertising, as described above. Note that if you opt out of the processing of your personal information for targeted advertising, your experience with Company will be less personalized. 

 

Right to Appeal: If we were unable to fulfill your request, you may appeal our decision by contacting us using the information provided in the Contact Information section of this Policy within fourteen days of our decision, and submitting an appeal request that includes a detailed reason for your appeal and your state of residence. 

 

14. Data Retention Periods 

 

We retain your personal information for as long as you keep your account open. In some instances, we may keep it after you close your account, for example we may keep it: 

 

• on our backup and disaster recovery systems; 

• for as long as necessary to protect our legal interests; and 

• to comply with other legal requirements. 

 

Company will retain your personal information for the entire time that you keep your account open subject to your rights outlined in this Policy, should you make that request. After you close your account, we may retain your personal information: 

 

• for as long as necessary to comply with any legal requirement; 

• on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures; 

• for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; and 

• for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely. 

 

We may delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it. 

 

We are required by law to maintain records of consumer requests submitted under the California Consumer Privacy Act and how we responded to such requests for at least twenty-four (24) months. We only use this information for recordkeeping purposes. If you are a resident of California, please see the California Residents section for more information. 

 

15. Third-Party Sites 

 

This Policy does not apply to any websites, applications, or services from third parties.  The Services may include links to, or content from, third parties. These links are to external resources and third parties that have their own privacy policies. It may not always be clear which links are to external, third-party resources. If you click on a third-party link, you will be redirected away from the  Services. You can check the URL to confirm whether you have left the Services. 

 

We cannot and do not (1) guarantee the privacy or security practices of third parties or any content provided by third parties; (2) control third parties' collection or use or your information; or (3) endorse any third-party information, products, services, applications, or websites. 

 

Any information provided by you or collected from you by a third party will be governed by that party's privacy policy and terms of use. You should review their privacy policy and terms of use carefully. 

 

16. Changes To Our Privacy Policy 

 

We will post any changes to our Policy on our Websites. If we make material changes to our Policy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes. 

 

We may change this Policy at any time. It is our policy to post any changes we make to our Policy on this page with a notice that the Policy has been updated on the Websites' home page. Any changes, updates, and modifications will be effective immediately upon posting. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Websites' home page. The date this Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Services and this Policy to check for any changes. Your continued use of the Services after the “Last Updated” date will constitute your acceptance of and agreement to any changes and to our collection, use, and sharing of your information according to the then-current Policy. If you do not agree with this Policy, you should not use the  Services. 

 

17. Contact Information 

 

You may contact our Data Protection Officer through the contact information below. If you wish to contact us, you must contact both us and our representative through the contact information below or through the Contact Us page on our Websites. 

 

If you have any questions, concerns, complaints or suggestions regarding our Policy, have any requests related to your personal informationpursuant to applicable laws, or otherwise need to contact us, you must contact both us and our representative in the European Union at the contact information below or through the “Contact Us” page on our Websites. 

 

To Contact Genuine Replacement Parts 

Genuine Replacement Parts 

210 West Hollywood Boulevard, #241
Mary Esther, FL 32569 

USA 

Phone: 877-968-4335 

Email: support@genuinereplacementparts.com  

 

To Contact Our Data Protection Officer 

VP of Compliance and International Logistics 

1200 Greenbriar 

Addison, IL 60101 USA 

USA: 877-918-9645 

Canada: 866-344-1792 

Email: customerservice@partstown.com 

 

18. Text Messaging 

 

You may opt-in to receive electronic communications (including voice messages, push notifications, or text messages) on your mobile device. When you opt-in, we will send you an SMS message to confirm your registration to receive these communications. These communications may include order status updates (e.g., confirmation of your order, shipment updates, delivery notifications), promotional offers, cart reminders, or other marketing messages. Message frequency may vary. Consent to receive text messages is not a condition of purchase. Messages may be sent using an automatic telephone dialing system.           

 

You may cancel receiving these communications at any time by texting STOP one of our text messages. We will respond to a STOP request by confirming that you have been unsubscribed. If you would like to resume these communications, simply login to your account on our Website and re-register for such communications. 

 

If you would like help regarding these communications, you may also text the word HELP to us for help. We will respond to this request with instructions on how to use our electronic communications services and how to unsubscribe. You may also email us at support@genuinereplacementparts.com or call us 877-968-4335. 

 

We are able to deliver messages to most major cell phone carriers. If you have any question regarding our ability to deliver messages to your carrier, please contact us via the Website and we can confirm whether our electronic communication service supports your carrier. 

 

Message and data rates may apply for any messages you send to us or you receive from us. You will receive updates at each state of an order delivery, including a confirmation of you placing the order, when it has been shipped, and package tracking information (including, when the package has been delivered). If you have any questions about your text plan or data plan, please contact your cell phone provider. 

 

You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person.  

 

For questions about the services provided through our electronic communications system or about your privacy, please contact us through one of the ways described above. We may modify or terminate our text message program at any time. 

 

Text Message Services are supported on all Canadian carriers but may change without notice, and may be limited to specific carriers. Company and mobile carriers are not liable for delayed or undelivered messages. 

 

Message and data rates may apply for any messages you send to us or you receive from us. You will receive updates at each state of an order delivery, including a confirmation of you placing the order, when it has been shipped, and package tracking information (including, when the package has been delivered). If you have any questions about your text plan or data plan, please contact your cell phone provider. 

 

You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person. For questions about the services provided through our electronic communications system or about your privacy, please contact us through one of the ways described above. We may terminate our text message program at any time.